“I’m shaking my head, I’m going, this doesn’t sound right, but I gotta have this fixed,” said Orlando homeowner Scott Berry. A broken garage door spring at his home led to a charge of more than $12,000 by the repair company. Berry needed to get his car out of the garage the next morning, so he paid what other experts consider an outrageous price for the garage door repairs that were made.

An Orlando man turned to Action 9 after getting a what he thought was a suspicious letter in the mail letting him know he owes money for an accidental death and dismemberment insurance policy. The problem is he didn’t remember ever signing up for that kind of insurance and he wasn’t about to send the company any money. In fact, he initially thought someone was trying to trick him into handing over banking and credit card information. Action 9 Consumer Investigator looked into it and found the letter is from a real company

Beware of 4th of July scams! Scammers exploit the holiday. Learn to avoid these shady actors and protect yourself from ripoffs.

Several Central Florida homeowners say they paid Florida Premier Roofing tens of thousands of dollars upfront for roof replacements that never happened. After months of unanswered calls and unfinished projects, customers were left with damaged roofs and financial losses. The Better Business Bureau revoked the company's accreditation, the business has filed for bankruptcy, and Palm Bay police have launched an active investigation into the complaints.

Millions of students, teachers, and other school employees across the country are impacted by a major data breach involving Canvas.  Canvas is a popular educational platform used by colleges, universities, and school systems around the country, including central Florida. It’s something that can make people nervous, but there are ways to protect yourself.

Shopping at the airport seems like it always costs more, but are some prices at Orlando International Airport really flying higher than allowed? “The options are great, but it’s very overpriced,” said Erica King, a traveler passing through the airport. That’s the kind of response you might expect, but many people may not know prices for food, drinks and other items are regulated at MCO and other airports. It’s often called a street pricing policy. For example, if you buy a Big Mac at McDonald’s in central Florida, the price you pay at the airport is supposed to be comparable to the price you pay outside the airport, specifically not more than 15% higher.

Woman claims pool cage company took her money, then closed

A 3-year-old Osceola County boy is recovering at Arnold Palmer Hospital for Children in Orlando after he was shot in the chest.

A local man thought he won a $1000 Publix gift card. Tim Sikit of Ocala said, “When I hit submit it took me to a Publix Rewards part.” He later learned it was part of an elaborate sweepstake scam. The Publix Customer Voice Survey Sweepstakes is a legitimate contest, but it appears Sikit somehow ended up on a scam website designed to look like the grocery store's real site. Sikit believes he was on the real site, at least, at first. He told Action 9 Consumer Investigator Jeff Deal he answered the survey questions and when he was done a pop-up came up telling him he had won. At the time he got that pop-up, winner hadn’t even been selected yet.

Action 9 is continuing to investigate the lawsuits targeting business over the accessibility of their websites. Earlier this month, our team showed thousands of businesses across the country have been hit with lawsuits alleging their websites don't meet Americans with Disabilities Act requirements. Now, we're taking a close look at the difficulty facing the blind, how hard it is for business to comply and at a stronger push for changes in the law. The National Retail Federation, which represents businesses, is concerned about the lawsuits. It says the businesses want to comply to better serve the blind, but the way the businesses are getting hit with the lawsuits without a chance to correct the problems first isn’t fair.

The U.S. Secret Service is warning transnational criminal organizations are targeting shoppers in central Florida.  The Action 9 consumer investigative team rode along with federal agents as they worked with local law enforcement to try to track down hidden credit card skimming devices inside stores across Orange, Seminole and Osceola counties. The skimming devices are designed to steal credit and debit card information when you swipe or insert them into point-of-sale machines at stores and gas pumps.  The criminals also place them inside ATMs.

A central Florida driver is stuck with a $12,000 auto repair bill after a bottle of water spilled in the back seat of his SUV. “I was shocked. I was panicked to be honest with you,” said SUV owner Michael McCormick. His Hyundai SUV is just a couple years old, but the carmaker has refused to cover the repairs under warranty. His insurance company has denied coverage as well.

Canned and bottled coffees are a multi-billion dollar a year industry. They are sold at just about every grocery store and convenience store, but Action 9 found the State of Florida has been getting a bigger slice of money from the drinks than it should have, and consumers have been paying the price. Ready-to-drink coffees are more popular than ever, and they’re supposed to be exempt from sales tax if bought from a grocery store or convenience store. The Action 9 team learned many convenience stores have been charging sales tax anyway and it’s likely been happening for decades.

The Action 9 team poured through thousands of inspections to look at restaurants in central Florida with violations so serious they had to close most often over the last few years.

The Action Nine team analyzed two years of data to identify the top restaurant violation offenders in Central Florida.