ORLANDO, Fla. — Travelers trying to catch a flight at Orlando International Airport were delayed for three hours due to the malfunction of a tram serving gates 30-59. Because they were being placed on buses, it caused delays for other passengers using adjacent gates on the same side of the airport.
Airport officials told reporters this afternoon that they pressed available employees into service as guides for passengers as they worked on the technical headache.
Some airlines were holding flights for affected passengers. Still, some travelers became frustrated and responded to the airport on Twitter:
We are missing flights, huge mess waiting for bus. pic.twitter.com/hYidxggO9g
— masonbo (@masonbo) April 19, 2017
(tweet)
"It would be helpful to have someone explain what's happening. Anxious travelers near gate 20," wrote Catherine Culley.
@MCO Total failure this morning w/ tram breakdown. Why no action plan for quickly, competently shuttling travelers to gates? #orlandoairport pic.twitter.com/hC2BV79f5O
— Tim Zatzariny Jr. (@timzatz) April 19, 2017
(tweet)
Hey @WynnWs check out this mayhem at Orlando Airport in secure area due to tram down. #fail pic.twitter.com/QvzwpTYXVl
— Melissa Wright (@bigolepig) April 19, 2017
After the problem was fixed at 12:39 p.m., the airport issued this explanation:
Update: The Automated People Mover Tram for airside 3 is back in service as of 12:39 p.m.
— Orlando International Airport (@MCO) April 19, 2017
Statement: pic.twitter.com/s1cinNJe8O
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